Elevate Your Customer Experience with Customer Experience RX

The Fastest, Easiest, and Best Way to Get Customer Feedback to Make You Better
 

Key Benefits:
 

• Tailored for Distributors
• Pinpoint Diagnostics
• Prescriptive Recommendations

Why Choose Customer Experience RX?
 

• Tailored for Distributors: Specifically designed to meet the unique needs of distribution companies.
• Pinpoint Diagnostics: Quickly identify areas for improvement with precise feedback.
• Prescriptive Recommendations: Get actionable insights to enhance customer satisfaction.

Key Features
 

• NPS Data Analysis: Leverage Net Promoter Score (NPS) data to drive customer experience initiatives.
• Comprehensive Evaluation: Understand customer perceptions beyond financial results.
• Voice of Customer Integration: Incorporate direct customer feedback into your strategic decisions.
• CRM Integration: Seamlessly integrate survey responses with your existing CRM systems.
• Cost-Effective Solutions: Affordable pricing tailored to provide maximum value.

How It Works
 

Steps:
 

1. Crafting the Survey: Collaborate with our team to design a survey targeting overall customer satisfaction, core capabilities, and value-added services. Time Commitment: 2 hours.
2. Deploying the Survey: Send the survey to your entire customer base. Response Rate: 3% – 7%, Completion Rate: ~90%, Time Commitment: 3-5 hours.
3. Analyzing the Data: We handle all data analysis and present the findings. Time Commitment: 1 hour per survey.
4. Prescriptive Recommendations: Load survey data into our portal, interpret findings, and recommend actionable steps to boost customer experience and NPS.

Testimonials
 

Palmer Donavin, a leading wholesale distributor in the building materials industry: “Partnering with DSG and initiating the Customer Experience RX enabled us to collect reliable data, making it easier for our team to generate insights and focus on areas for improvement. The results continue to help us determine our strategic initiatives and set goals for our team." - Stephanie Kuntz, Director of Marketing, Palmer Donavin
 

Customer Experience RX? "Well, first, it's very easy to use. It was a matter of getting logins and getting some training. The response from your group has been fantastic. In terms of the service, I appreciate a high service level. We've been able to get direct and actionable insights into what our customers want to see and how we can improve our service to them. Not just an NPS score!!" - Molly Langdon, Senior Vice President, Customer Experience

Pricing

The Ultimate Tool for Market Demand Analytics to Drive Growth

Demand RX is a powerful market demand analytics tool designed for distributors. It helps you grow wallet share through detailed gap analysis and customized demand models.
 

Key Benefits:
 

• Tailored for Distributors: Specifically designed for the unique needs of distribution companies.
• Gap Analysis: Identify and address product category gaps.
• Customized Demand Models: Get personalized models based on your data and industry.

Why Choose Demand RX?
 

• Tailored for Distributors: Custom solutions that fit the specific needs of your distribution business.
• Gap Analysis: Pinpoint significant gaps in your product categories to target growth opportunities.
• Customized Demand Models: Receive a model tailored to your customer profiles and product groups, maximizing growth potential.

Key Features
 

• Market Demand Analytics: Leverage comprehensive data to understand market demand and gaps.
• Customized Models: Build models specific to your industry, products, and customers.
• Customer Profiling: Define ideal customer profiles based on detailed data analysis.
• Integration: Seamlessly integrate with your existing CRM and other data systems.
• Cost-Effective Solutions: Affordable pricing plans designed to provide maximum value.

How It Works
 

1. Data Collection: Supply your data, including customer info and product details.
2. Data Cleaning & Matching: We clean and match your data with industry standards.
3. Model Building: We build a customized demand model for your business.
4. Customer Profiling: We create ideal customer profiles based on the model.

Pricing

Subscription Plan:
 

• Price: Based on customers imported and prospects exported, ranging from $0.25 to $0.75 per customer or prospect, depending on volume.
• Includes: Setup, analysis, training, customer support, and ongoing access.
• Annual Update: $5,000 for annual customer data update.

Ideal Customer Profile:
 

• Price: $2,500
• Includes: Identification of customer sweet spots.

CRM
 

• Price: $3,000 annually
• Available for: Salesforce, HubSpot, and Microsoft Dynamics.

ASA Member Discount:
 

• Discount: ASA members receive a 30% discount on all pricing plans. Customized by distributor’s product lines, segments, etc.